Delivery & Returns
Shipping
We process your orders with care and efficiency.
Orders are dispatched within 48 hours after confirmation of your purchase (excluding weekends and public holidays).
Once shipped, delivery usually takes between 8 and 11 working days.
Depending on your location, the courier service, customs procedures, or exceptional logistical circumstances (transport delays, high demand, etc.), delivery may occasionally take a few extra days.
You will receive an email containing a tracking number so you can follow your parcel in real time.
Returns – 30-Day Money-Back Guarantee
Your satisfaction is our top priority.
That is why we offer a 30-day money-back guarantee from the date you receive your order.
If you are not completely satisfied with your product, you may return it within this period without needing to provide a reason.
Return Conditions
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The product must be in good condition (not damaged)
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The product must be complete
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Whenever possible, the product should be returned in its original packaging
Return Process
To request a return, please contact us via our contact form or by email, including your order number.
We will then guide you through the return process.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
Refunds
Once the returned item has been received and inspected, the refund will be processed within 3 to 7 working days.