Shipping & Returns

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Shipping

We process your orders with care and efficiency.
Shipping takes place within 48 hours of your order confirmation (excluding weekends and public holidays).

After dispatch, delivery typically takes 8 to 11 business days.

In exceptional cases, delivery may be delayed by a few days depending on the location, shipping provider, or specific logistical circumstances (transport, customs, high demand).

You will receive an email with a tracking number, allowing you to track your package in real-time.

Returns – Satisfied or your money back within 30 days

Your satisfaction is our top priority.
That's why you benefit from our "Satisfied or your money back" guarantee for 30 days after receiving your order.

If you are not satisfied with the product, you can return it within this period without stating a reason.

Conditions for a return

  • The product must be in good condition (not damaged)

  • Complete

  • Returned in its original packaging if possible

Return process

To initiate a return, please contact us via our contact form or by email, stating your order number.
We will then guide you through the return process.

Return shipping costs

The customer bears the return shipping costs, except in the case of a defective product or an error on our part.

Refund

Once the return has been received and inspected by us, the refund will be processed within 3 to 7 business days.